Shipping & Returns




Shipping Information

To date we ship to UK addresses only however we do aim to offer international shipping to most countries in the near future. 

We use Royal Mail for all your delivery options and offer free postage on all orders dispatched via 2nd class delivery.

Postage options

Royal Mail 2nd Class (FREE)

Royal Mail 2nd Class Tracked £2.50

Royal Mail1st Class £3.75

Royal Mail 1st Class Tracked £4.50

Royal Mail Guaranteed next day by 1pm £7.95 

Same day dispatch on all orders received by 11am on business working days.

Special order items are dispatched within 4 working days using the above postage options. 


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Unfortunately we don't provide free returns but will pay the return shipping costs if the return is a result of our error. Please post your item back to us at:

Lakeland Country

10 Museum Square



CA12 5DZ

And include either your original packing slip or some details so we can find and refund your order. 

Please note: we no longer exchange items. All returned orders will be refunded and if you require another item you are more than welcome to reorder. 

We will process your refund within three working days of receiving your return. Please allow 5 to 10 business days for the banks to process our refund request.

Returning Process

Looking to return an item? On most occasions, as long as an item is still in its original condition, we accept returns. Please Download the returns form to begin the process shown below: (if you don't have access to a printer then please just include your original packing slip or include some of your details so we can find your order to refund)



Return Address:

Lakeland Country RETURNS
10 Museum Square
CA12 5DZ