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Shipping & Returns

 

 

 

Shipping Information

To date we ship to UK addresses only however we do aim to offer international shipping to most countries in the near future. 

We use Royal Mail for all your delivery options and offer free postage on all orders dispatched via 2nd class delivery.

Postage options

Royal Mail 2nd Class (FREE)

Royal Mail 2nd Class Tracked £2.50

Royal Mail1st Class £3.75

Royal Mail 1st Class Tracked £4.50

Royal Mail Guaranteed next day by 1pm £7.95 

Same day dispatch on all orders received by 11am on business working days.

Special order items are dispatched within 4 working days using the above postage options. 

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Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. Unfortunately we don't provide free returns but will pay the return shipping costs if the return is a result of our error. Please post your item back to us at:

Lakeland Toys & Hobbies

C/O Lakeland Country

10 Museum Square

Keswick

Cumbria

CA12 5DZ

And include a completed returns form so we can find and refund your order. 


We will process your refund within three working days of receiving your return. Please allow 5 to 10 business days for the banks to process our refund request.

Returning Process

Looking to return an item? As long as an item is still in its original condition, we accept returns. Please fill out the returns

form included in your delivery (Or download and print using the link below) and return your item using your preferred method. We recommend retaining your proof of postage until you receive your refund. 

 

CLICK TO DOWNLOAD

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Return Address:

Lakeland Country RETURNS
10 Museum Square
Keswick
Cumbria
CA12 5DZ